Support
Need help integrating the IvoryPay API or running into an issue? We're here for you.
WhatsApp Community
The fastest way to get help is to join our developer WhatsApp group. You can ask questions, share feedback, and connect with the IvoryPay team and other developers building on the platform.
Join the IvoryPay Developer Community on WhatsApp →
Email Support
For account-related issues, billing questions, or anything you'd prefer to handle privately, reach us by email:
support@ivorypay.io
We aim to respond to all emails within one business day.
Before You Reach Out
To help us resolve your issue quickly, please include:
Your business name or account email
The environment you are working in (test or live)
The API endpoint or flow where the issue occurred
Any relevant error messages, transaction references, or request/response payloads
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