> For the complete documentation index, see [llms.txt](https://ivorypay.gitbook.io/ivorypay-api-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ivorypay.gitbook.io/ivorypay-api-documentation/support/support.md).

# Support

Need help integrating the IvoryPay API or running into an issue? We're here for you.

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## WhatsApp Community

The fastest way to get help is to join our developer WhatsApp group. You can ask questions, share feedback, and connect with the IvoryPay team and other developers building on the platform.

[Join the IvoryPay Developer Community on WhatsApp →](https://chat.whatsapp.com/JhiDHp8YBER9IxP4JNkP2o?mode=gi_t)

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## Email Support

For account-related issues, billing questions, or anything you'd prefer to handle privately, reach us by email:

**<support@ivorypay.io>**

We aim to respond to all emails within one business day.

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## Before You Reach Out

To help us resolve your issue quickly, please include:

* Your **business name** or **account email**
* The **environment** you are working in (test or live)
* The **API endpoint** or flow where the issue occurred
* Any relevant **error messages**, **transaction references**, or **request/response payloads**